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PEACE OF MIND ASSURANCE
We are available during your stay 24 hours a day. When our office is closed, an emergency number rings to our personal pagers. Rest assured that a friendly neighbor is but a phone call away.
LODGING PROTECTION PROGRAM
The Lodging Protection Program safeguards you against monetary loss do to unforeseen circumstances such as illness and injuries that may necessitate the canceling of your reservation. The program must be paid in advance of contract being signed. Please ask our vacation planners about this optional insurance.
WHAT TO BRING WITH YOU
We recommend that you bring paper products, bath toiletries, detergents, beach towels for swimming and hot tub use, trash bags, and charcoal for outdoor grills. You may also wish to bring specialty items like blenders, large roasting pans, iron and ironing boards. Winter guests renting homes with wood burning fireplaces should bring fire starters or kindling. Grocery stores and large chain super centers are within the immediate lake area.
LINENS & TOWELS
Each home is supplied linens and towels for the maximum occupancy and all beds will be made before your arrival. Please place all linens and towels in the plastic bins provided before departing.
CHECK-IN
You may check-in at our Resort Rental office between 4:00pm and 5:00 pm on your arrival date. Please have your proper photo identification and a credit card available. Due to the volume and complexity of our rental homes, the housekeeping staff is very busy making sure each and every property is properly cleaned so you may enjoy your vacation. For that reason we appreciate your patience and understanding in honoring the arrival time and respecting our staff’s position. You are also protected by not being held responsible for any mishaps that may have occurred by the departing guests. In rare cases a property may not be available for check-in by 4:00 pm. Please consider grocery shopping for perishables after you check-in to your rental property, as the Long & Foster rental office does not have the facilities to provide refrigeration.
PAYMENTS
Once you have selected the desired property and dates, a Rental License Agreement will be mailed to the person making the reservation. One-half of the total rental amount is due within 10 days of making your reservation. We do not send out a bill for the final balance due under the lease. The final balance is due 30 days prior to your arrival date. We gladly accept VISA, MasterCard and Discover credit cards, and by money order or cashier’s check. Personal checks are accepted up to 30 days before arrival date. Please read the agreement carefully, confirm arrival and departure dates, sign the front copy and return it within the 10 day period. We hold the person whose name appears on the lease responsible for any payments, and all other responsibilities of the license agreement.
RESERVATION CANCELLATIONS & CHANGES
We understand that sometimes it is necessary to change or cancel a reservation and we will do our best to re-rent your reserved property for the same rate and time period. All cancellations must be received in writing at which time the property will be made available to another guest. There is not refund unless the property is re-rented for the exact time period and same rate, at which time a $75.00 cancellation fee will be charged. Once a reservation is made and confirmed, if for any reason a change needs to be made on the same home, a $50.00 change will be charged. If the change involves another property, it will fall under the cancellation policy. Avoid the risk of losing your payment – ask about our Lodging Protection Program Insurance.
LATE ARRIVALS
Those arriving after 5:00 pm and who have paid their balance in full may pick up their rental packets at Arrowhead Market, 4 miles south of the Resort Rental office on Route 219. Arrowhead Market is open 24 hours a day for your convenience. If necessary, please visit our Resort Rental office the following morning for any additional paperwork.
CHECK-OUT
Check-out time is 10:00 am. Please be courteous of the cleaning service and incoming guests by vacating the home by check-out time. The Renter’s Guide located in each home outlines departure instructions. Please refer to these before leaving the property. Please leave the unit in an orderly condition. Return all keys to the Resort Rental office. If closed, please place keys in the drop box.
TRASH REMOVAL
It is the guest’s responsibility to removal the trash accumulated during stay to the bear proof containers or trash containers provided by each home. All trash should be bagged and placed in the above noted containers. In some cases where properties are located within an association there are noted trash dumpster sites. For those properties the trash needs to be removed from the properties to this location. Trash not properly secured will be charged to the renter.
ACCIDENTAL DAMAGE WAIVER
A mandatory, non-refundable fee of $45.00 with your reservation covers the possibility of charges related to minor damages and/or repair. The Long & Foster Resort Rental Accidental Damage Waiver covers accidental damages up to $1,000 as long as the damage is not willful, wanton, or a result of gross negligent behavior (excludes damages caused by pets). The accidental damage waiver also does not cover extra cleaning, trash removal, or improper removal of trash, stains to the carpet or missing items. Please check the Premises upon your arrival and report any damages found, obvious missing items, or if maintenance or cleaning is needed. Failure to report any of these items prior to check-out could result in you being held responsible and a credit card on file will be charged. All of our properties are carefully inspected after each rental by our cleaning staff and property inspectors.
MAXIMUM OCCUPANCY LIMITS
The occupancy in a unit shall not exceed the maximum limit set at any time. No more than one unit may be rented to the same responsible party.
FAMILY GROUPS WELCOME
All of our properties are privately owned; therefore, it is the responsibility of Long & Foster to rent to family groups only. Sororities, fraternities or non-chaperoned groups are allowed. You must be 24 years of age or older to obtain a rental license. Any violation of these standards will be grounds for eviction without refund.
PARKING
Condominiums and townhouses are limited to 2 vehicles per unit. Cars exceeding the limit will be towed at the licensee’s expense and risk. RVs, mobile homes or boat trailers are not allowed at any condominium or townhouse. Arrangements for parking boat trailers must be made prior to arrival by the tenant and at their own expense.
SEVERE WEATHER
Frequent snowfall in the winter months is common, making this area ideal for winter sports. Take precautions with your vehicle and wear the proper clothing. Please be prepared with 4-wheel drive, snow tires, and/or chains. Cancellations due to weather conditions are non-refundable.
MOTHER NATURE
Because Deep Creek Lake is a rural area, wild animals and people often meet under a variety of circumstances. Most creatures are wary of people and will usually leave an area when encountered. Please be aware of your trash and its abilities to attract four legged visitors. During winter months some pests move indoors for shelter. If you find any nuisances when you are visiting, please call our rental office right away. Sorry, no rebates from Mother Nature
HOLIDAYS
What better time to escape to Deep Creek Lake with your family and friends. The following holidays require a 3-night minimum stay with us: Memorial Day, Independence Day, Labor Day, Thanksgiving, New Years Eve, Martin Luther King, Jr. Day and Presidents Day. Please call our office for rental rates.
BOOKING FOR NEXT YEAR
We are happy to reserve your favorite vacation home for you again next year! When you reserve the same property for the same time period for the following year, you have seven full days from this year’s departure date to confirm next year’s reservation. After that time, the property will become available to anyone.
BOATS
Boat rentals are available through a number of marinas in the area. Renters are permitted to have one boat per rental unit. All boats must be launched from public ramps and never from the property shore. Boating and water skiing regulations are outlined in the renter's guide in your vacation home. Please read the regulations carefully. For example, a vessel may not exceed 26 feet in length, except pontoon boats, which may not exceed 30 feet. .
DOGS WELCOME
Many of our vacation homes allow you to bring your dog(s). Look for the pet symbol in our brochure or on our website. Most properties have a limit of two pets per rental property. Be sure to ask the vacation planner about bringing a dog when making your reservation. A non-refundable pet fee for each dog is required. In the event that a pet is discovered in or around the rental unit without the permission of the rental agency, eviction and loss of your license fees and accidental damage waiver fee can result. Sorry, no cats and other pets are not permitted.
ERRORS, OMISSIONS & CHANGES
We make every effort to provide you with up-to-date information, however some information may change and cannot be amended to an annual brochure. Prices and availability are subject to change. Our staff is happy to provide you with any new information. .
VACATION RENTAL HOMES FOR SALE
Some of our rental homes are on the market for sale. So as not to interrupt your vacation, we will call in advance of any showings that are necessary during your stay. If your rental home is shown during your stay, you will receive a complimentary $10 dinner certificate.
NOTE: TVs, VCRs, DVDs, Air Conditioning, Hot Tubs, Grill, Recreational games and equipment and the like are furnished as a courtesy by the owner and are not guaranteed. Refunds will not be given due to breakdowns. |
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Member Vacation Rental Managers Association |
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Copyright © 2009 Long & Foster Deep Creek Resort Rentals. Photos copyright © 2009 Lance C. Bell.
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